See: Description
| Class | Description |
|---|---|
| ActionSummary |
Information about an action.
|
| ActivateEvaluationFormRequest |
Activates an evaluation form in the specified Amazon Connect instance.
|
| ActivateEvaluationFormResult | |
| AgentConfig |
The distribution of agents between the instance and its replica(s).
|
| AgentContactReference |
Information about the contact associated to the user.
|
| AgentInfo |
Information about the agent who accepted the contact.
|
| AgentStatus |
Contains information about an agent status.
|
| AgentStatusReference |
Information about the agent's status.
|
| AgentStatusSummary |
Summary information for an agent status.
|
| AnswerMachineDetectionConfig |
Configuration of the answering machine detection.
|
| AssignContactCategoryActionDefinition |
This action must be set if
TriggerEventSource is one of the
following values: OnPostCallAnalysisAvailable |
OnRealTimeCallAnalysisAvailable |
OnPostChatAnalysisAvailable. |
| AssociateApprovedOriginRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateBotRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateDefaultVocabularyRequest |
Associates an existing vocabulary as the default.
|
| AssociateDefaultVocabularyResult | |
| AssociateInstanceStorageConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateInstanceStorageConfigResult | |
| AssociateLambdaFunctionRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateLexBotRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociatePhoneNumberContactFlowRequest |
Associates a flow with a phone number claimed to your Amazon Connect
instance.
|
| AssociateQueueQuickConnectsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateRoutingProfileQueuesRequest |
Associates a set of queues with a routing profile.
|
| AssociateSecurityKeyRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| AssociateSecurityKeyResult | |
| AssociateTrafficDistributionGroupUserRequest |
Associates an agent with a traffic distribution group.
|
| AssociateTrafficDistributionGroupUserResult | |
| AttachmentReference |
Information about a reference when the
referenceType is
ATTACHMENT. |
| Attribute |
A toggle for an individual feature at the instance level.
|
| AvailableNumberSummary |
Information about available phone numbers.
|
| ChatMessage |
A chat message.
|
| ChatParticipantRoleConfig |
Configuration information for the chat participant role.
|
| ChatStreamingConfiguration |
The streaming configuration, such as the Amazon SNS streaming endpoint.
|
| ClaimedPhoneNumberSummary |
Information about a phone number that has been claimed to your Amazon Connect
instance or traffic distribution group.
|
| ClaimPhoneNumberRequest |
Claims an available phone number to your Amazon Connect instance or traffic
distribution group.
|
| ClaimPhoneNumberResult | |
| Contact |
Contains information about a contact.
|
| ContactFilter |
Filters user data based on the contact information that is associated to the
users.
|
| ContactFlow |
Contains information about a flow.
|
| ContactFlowModule |
Contains information about a flow module.
|
| ContactFlowModuleSummary |
Contains summary information about a flow.
|
| ContactFlowSummary |
Contains summary information about a flow.
|
| ControlPlaneTagFilter |
An object that can be used to specify Tag conditions inside the
SearchFilter. |
| CreateAgentStatusRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| CreateAgentStatusResult | |
| CreateContactFlowModuleRequest |
Creates a flow module for the specified Amazon Connect instance.
|
| CreateContactFlowModuleResult | |
| CreateContactFlowRequest |
Creates a flow for the specified Amazon Connect instance.
|
| CreateContactFlowResult | |
| CreateEvaluationFormRequest |
Creates an evaluation form in the specified Amazon Connect instance.
|
| CreateEvaluationFormResult | |
| CreateHoursOfOperationRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| CreateHoursOfOperationResult | |
| CreateInstanceRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| CreateInstanceResult | |
| CreateIntegrationAssociationRequest |
Creates an Amazon Web Services resource association with an Amazon Connect
instance.
|
| CreateIntegrationAssociationResult | |
| CreateParticipantRequest |
Adds a new participant into an on-going chat contact.
|
| CreateParticipantResult | |
| CreatePromptRequest |
Creates a prompt.
|
| CreatePromptResult | |
| CreateQueueRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| CreateQueueResult | |
| CreateQuickConnectRequest |
Creates a quick connect for the specified Amazon Connect instance.
|
| CreateQuickConnectResult | |
| CreateRoutingProfileRequest |
Creates a new routing profile.
|
| CreateRoutingProfileResult | |
| CreateRuleRequest |
Creates a rule for the specified Amazon Connect instance.
|
| CreateRuleResult | |
| CreateSecurityProfileRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| CreateSecurityProfileResult | |
| CreateTaskTemplateRequest |
Creates a new task template in the specified Amazon Connect instance.
|
| CreateTaskTemplateResult | |
| CreateTrafficDistributionGroupRequest |
Creates a traffic distribution group given an Amazon Connect instance that
has been replicated.
|
| CreateTrafficDistributionGroupResult | |
| CreateUseCaseRequest |
Creates a use case for an integration association.
|
| CreateUseCaseResult | |
| CreateUserHierarchyGroupRequest |
Creates a new user hierarchy group.
|
| CreateUserHierarchyGroupResult | |
| CreateUserRequest |
Creates a user account for the specified Amazon Connect instance.
|
| CreateUserResult | |
| CreateVocabularyRequest |
Creates a custom vocabulary associated with your Amazon Connect instance.
|
| CreateVocabularyResult | |
| Credentials |
Contains credentials to use for federation.
|
| CrossChannelBehavior |
Defines the cross-channel routing behavior that allows an agent working on a
contact in one channel to be offered a contact from a different channel.
|
| CurrentMetric |
Contains information about a real-time metric.
|
| CurrentMetricData |
Contains the data for a real-time metric.
|
| CurrentMetricResult |
Contains information about a set of real-time metrics.
|
| CurrentMetricSortCriteria |
The way to sort the resulting response based on metrics.
|
| DateReference |
Information about a reference when the
referenceType is
DATE. |
| DeactivateEvaluationFormRequest |
Deactivates an evaluation form in the specified Amazon Connect instance.
|
| DeactivateEvaluationFormResult | |
| DefaultVocabulary |
Contains information about a default vocabulary.
|
| DeleteContactEvaluationRequest |
Deletes a contact evaluation in the specified Amazon Connect instance.
|
| DeleteContactFlowModuleRequest |
Deletes the specified flow module.
|
| DeleteContactFlowModuleResult | |
| DeleteContactFlowRequest |
Deletes a flow for the specified Amazon Connect instance.
|
| DeleteContactFlowResult | |
| DeleteEvaluationFormRequest |
Deletes an evaluation form in the specified Amazon Connect instance.
|
| DeleteHoursOfOperationRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DeleteInstanceRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DeleteIntegrationAssociationRequest |
Deletes an Amazon Web Services resource association from an Amazon Connect
instance.
|
| DeletePromptRequest |
Deletes a prompt.
|
| DeleteQueueRequest |
Deletes a queue.
|
| DeleteQuickConnectRequest |
Deletes a quick connect.
|
| DeleteRoutingProfileRequest |
Deletes a routing profile.
|
| DeleteRuleRequest |
Deletes a rule for the specified Amazon Connect instance.
|
| DeleteSecurityProfileRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DeleteTaskTemplateRequest |
Deletes the task template.
|
| DeleteTaskTemplateResult | |
| DeleteTrafficDistributionGroupRequest |
Deletes a traffic distribution group.
|
| DeleteTrafficDistributionGroupResult | |
| DeleteUseCaseRequest |
Deletes a use case from an integration association.
|
| DeleteUserHierarchyGroupRequest |
Deletes an existing user hierarchy group.
|
| DeleteUserRequest |
Deletes a user account from the specified Amazon Connect instance.
|
| DeleteVocabularyRequest |
Deletes the vocabulary that has the given identifier.
|
| DeleteVocabularyResult | |
| DescribeAgentStatusRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeAgentStatusResult | |
| DescribeContactEvaluationRequest |
Describes a contact evaluation in the specified Amazon Connect instance.
|
| DescribeContactEvaluationResult | |
| DescribeContactFlowModuleRequest |
Describes the specified flow module.
|
| DescribeContactFlowModuleResult | |
| DescribeContactFlowRequest |
Describes the specified flow.
|
| DescribeContactFlowResult | |
| DescribeContactRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeContactResult | |
| DescribeEvaluationFormRequest |
Describes an evaluation form in the specified Amazon Connect instance.
|
| DescribeEvaluationFormResult | |
| DescribeHoursOfOperationRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeHoursOfOperationResult | |
| DescribeInstanceAttributeRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeInstanceAttributeResult | |
| DescribeInstanceRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeInstanceResult | |
| DescribeInstanceStorageConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeInstanceStorageConfigResult | |
| DescribePhoneNumberRequest |
Gets details and status of a phone number that’s claimed to your Amazon
Connect instance or traffic distribution group.
|
| DescribePhoneNumberResult | |
| DescribePromptRequest |
Describes the prompt.
|
| DescribePromptResult | |
| DescribeQueueRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeQueueResult | |
| DescribeQuickConnectRequest |
Describes the quick connect.
|
| DescribeQuickConnectResult | |
| DescribeRoutingProfileRequest |
Describes the specified routing profile.
|
| DescribeRoutingProfileResult | |
| DescribeRuleRequest |
Describes a rule for the specified Amazon Connect instance.
|
| DescribeRuleResult | |
| DescribeSecurityProfileRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DescribeSecurityProfileResult | |
| DescribeTrafficDistributionGroupRequest |
Gets details and status of a traffic distribution group.
|
| DescribeTrafficDistributionGroupResult | |
| DescribeUserHierarchyGroupRequest |
Describes the specified hierarchy group.
|
| DescribeUserHierarchyGroupResult | |
| DescribeUserHierarchyStructureRequest |
Describes the hierarchy structure of the specified Amazon Connect instance.
|
| DescribeUserHierarchyStructureResult | |
| DescribeUserRequest |
Describes the specified user account.
|
| DescribeUserResult | |
| DescribeVocabularyRequest |
Describes the specified vocabulary.
|
| DescribeVocabularyResult | |
| Dimensions |
Contains information about the dimensions for a set of metrics.
|
| DisassociateApprovedOriginRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateBotRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateInstanceStorageConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateLambdaFunctionRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateLexBotRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociatePhoneNumberContactFlowRequest |
Removes the flow association from a phone number claimed to your Amazon
Connect instance.
|
| DisassociateQueueQuickConnectsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateRoutingProfileQueuesRequest |
Disassociates a set of queues from a routing profile.
|
| DisassociateSecurityKeyRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| DisassociateTrafficDistributionGroupUserRequest |
Disassociates an agent from a traffic distribution group.
|
| DisassociateTrafficDistributionGroupUserResult | |
| DismissUserContactRequest |
Dismisses contacts from an agent’s CCP and returns the agent to an available
state, which allows the agent to receive a new routed contact.
|
| DismissUserContactResult | |
| Distribution |
Information about a traffic distribution.
|
| EmailReference |
Information about a reference when the
referenceType is
EMAIL. |
| EncryptionConfig |
The encryption configuration.
|
| Evaluation |
Information about a contact evaluation.
|
| EvaluationAnswerData |
Information about answer data for a contact evaluation.
|
| EvaluationAnswerInput |
Information about input answers for a contact evaluation.
|
| EvaluationAnswerOutput |
Information about output answers for a contact evaluation.
|
| EvaluationForm |
Information about the evaluation form.
|
| EvaluationFormContent |
Information about an evaluation form used in a contact evaluation.
|
| EvaluationFormItem |
Information about an item from an evaluation form.
|
| EvaluationFormNumericQuestionAutomation |
Information about the automation configuration in numeric questions.
|
| EvaluationFormNumericQuestionOption |
Information about the option range used for scoring in numeric questions.
|
| EvaluationFormNumericQuestionProperties |
Information about properties for a numeric question in an evaluation form.
|
| EvaluationFormQuestion |
Information about a question from an evaluation form.
|
| EvaluationFormQuestionTypeProperties |
Information about properties for a question in an evaluation form.
|
| EvaluationFormScoringStrategy |
Information about scoring strategy for an evaluation form.
|
| EvaluationFormSection |
Information about a section from an evaluation form.
|
| EvaluationFormSingleSelectQuestionAutomation |
Information about the automation configuration in single select questions.
|
| EvaluationFormSingleSelectQuestionAutomationOption |
Information about the automation option of a single select question.
|
| EvaluationFormSingleSelectQuestionOption |
Information about the automation configuration in single select questions.
|
| EvaluationFormSingleSelectQuestionProperties |
Information about the options in single select questions.
|
| EvaluationFormSummary |
Summary information about an evaluation form.
|
| EvaluationFormVersionSummary |
Summary information about an evaluation form.
|
| EvaluationMetadata |
Metadata information about a contact evaluation.
|
| EvaluationNote |
Information about notes for a contact evaluation.
|
| EvaluationScore |
Information about scores of a contact evaluation item (section or question).
|
| EvaluationSummary |
Summary information about a contact evaluation.
|
| EventBridgeActionDefinition |
The EventBridge action definition.
|
| Filters |
Contains the filter to apply when retrieving metrics.
|
| FilterV2 |
Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API.
|
| GetContactAttributesRequest |
Retrieves the contact attributes for the specified contact.
|
| GetContactAttributesResult | |
| GetCurrentMetricDataRequest |
Gets the real-time metric data from the specified Amazon Connect instance.
|
| GetCurrentMetricDataResult | |
| GetCurrentUserDataRequest |
Gets the real-time active user data from the specified Amazon Connect
instance.
|
| GetCurrentUserDataResult | |
| GetFederationTokenRequest |
Retrieves a token for federation.
|
| GetFederationTokenResult | |
| GetMetricDataRequest |
Gets historical metric data from the specified Amazon Connect instance.
|
| GetMetricDataResult | |
| GetMetricDataV2Request |
Gets metric data from the specified Amazon Connect instance.
|
| GetMetricDataV2Result | |
| GetPromptFileRequest |
Gets the prompt file.
|
| GetPromptFileResult | |
| GetTaskTemplateRequest |
Gets details about a specific task template in the specified Amazon Connect
instance.
|
| GetTaskTemplateResult | |
| GetTrafficDistributionRequest |
Retrieves the current traffic distribution for a given traffic distribution
group.
|
| GetTrafficDistributionResult | |
| HierarchyGroup |
Contains information about a hierarchy group.
|
| HierarchyGroupCondition |
A leaf node condition which can be used to specify a hierarchy group
condition.
|
| HierarchyGroupSummary |
Contains summary information about a hierarchy group.
|
| HierarchyGroupSummaryReference |
Information about the hierarchy group.
|
| HierarchyLevel |
Contains information about a hierarchy level.
|
| HierarchyLevelUpdate |
Contains information about the hierarchy level to update.
|
| HierarchyPath |
Contains information about the levels of a hierarchy group.
|
| HierarchyPathReference |
Information about the levels in the hierarchy group.
|
| HierarchyStructure |
Contains information about a hierarchy structure.
|
| HierarchyStructureUpdate |
Contains information about the level hierarchy to update.
|
| HistoricalMetric |
Contains information about a historical metric.
|
| HistoricalMetricData |
Contains the data for a historical metric.
|
| HistoricalMetricResult |
Contains information about the historical metrics retrieved.
|
| HoursOfOperation |
Information about of the hours of operation.
|
| HoursOfOperationConfig |
Contains information about the hours of operation.
|
| HoursOfOperationSearchCriteria |
The search criteria to be used to return hours of operations.
|
| HoursOfOperationSearchFilter |
Filters to be applied to search results.
|
| HoursOfOperationSummary |
Contains summary information about hours of operation for a contact center.
|
| HoursOfOperationTimeSlice |
The start time or end time for an hours of operation.
|
| Instance |
The Amazon Connect instance.
|
| InstanceStatusReason |
Relevant details why the instance was not successfully created.
|
| InstanceStorageConfig |
The storage configuration for the instance.
|
| InstanceSummary |
Information about the instance.
|
| IntegrationAssociationSummary |
Contains summary information about the associated AppIntegrations.
|
| InvisibleFieldInfo |
A field that is invisible to an agent.
|
| KinesisFirehoseConfig |
Configuration information of a Kinesis Data Firehose delivery stream.
|
| KinesisStreamConfig |
Configuration information of a Kinesis data stream.
|
| KinesisVideoStreamConfig |
Configuration information of a Kinesis video stream.
|
| LexBot |
Configuration information of an Amazon Lex bot.
|
| LexBotConfig |
Configuration information of an Amazon Lex or Amazon Lex V2 bot.
|
| LexV2Bot |
Configuration information of an Amazon Lex V2 bot.
|
| ListAgentStatusesRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListAgentStatusesResult | |
| ListApprovedOriginsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListApprovedOriginsResult | |
| ListBotsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListBotsResult | |
| ListContactEvaluationsRequest |
Lists contact evaluations in the specified Amazon Connect instance.
|
| ListContactEvaluationsResult | |
| ListContactFlowModulesRequest |
Provides information about the flow modules for the specified Amazon Connect
instance.
|
| ListContactFlowModulesResult | |
| ListContactFlowsRequest |
Provides information about the flows for the specified Amazon Connect
instance.
|
| ListContactFlowsResult | |
| ListContactReferencesRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListContactReferencesResult | |
| ListDefaultVocabulariesRequest |
Lists the default vocabularies for the specified Amazon Connect instance.
|
| ListDefaultVocabulariesResult | |
| ListEvaluationFormsRequest |
Lists evaluation forms in the specified Amazon Connect instance.
|
| ListEvaluationFormsResult | |
| ListEvaluationFormVersionsRequest |
Lists versions of an evaluation form in the specified Amazon Connect
instance.
|
| ListEvaluationFormVersionsResult | |
| ListHoursOfOperationsRequest |
Provides information about the hours of operation for the specified Amazon
Connect instance.
|
| ListHoursOfOperationsResult | |
| ListInstanceAttributesRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListInstanceAttributesResult | |
| ListInstancesRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListInstancesResult | |
| ListInstanceStorageConfigsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListInstanceStorageConfigsResult | |
| ListIntegrationAssociationsRequest |
Provides summary information about the Amazon Web Services resource
associations for the specified Amazon Connect instance.
|
| ListIntegrationAssociationsResult | |
| ListLambdaFunctionsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListLambdaFunctionsResult | |
| ListLexBotsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListLexBotsResult | |
| ListPhoneNumbersRequest |
Provides information about the phone numbers for the specified Amazon Connect
instance.
|
| ListPhoneNumbersResult | |
| ListPhoneNumbersSummary |
Information about phone numbers that have been claimed to your Amazon Connect
instance or traffic distribution group.
|
| ListPhoneNumbersV2Request |
Lists phone numbers claimed to your Amazon Connect instance or traffic
distribution group.
|
| ListPhoneNumbersV2Result | |
| ListPromptsRequest |
Provides information about the prompts for the specified Amazon Connect
instance.
|
| ListPromptsResult | |
| ListQueueQuickConnectsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListQueueQuickConnectsResult | |
| ListQueuesRequest |
Provides information about the queues for the specified Amazon Connect
instance.
|
| ListQueuesResult | |
| ListQuickConnectsRequest |
Provides information about the quick connects for the specified Amazon
Connect instance.
|
| ListQuickConnectsResult | |
| ListRoutingProfileQueuesRequest |
Lists the queues associated with a routing profile.
|
| ListRoutingProfileQueuesResult | |
| ListRoutingProfilesRequest |
Provides summary information about the routing profiles for the specified
Amazon Connect instance.
|
| ListRoutingProfilesResult | |
| ListRulesRequest |
List all rules for the specified Amazon Connect instance.
|
| ListRulesResult | |
| ListSecurityKeysRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListSecurityKeysResult | |
| ListSecurityProfilePermissionsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| ListSecurityProfilePermissionsResult | |
| ListSecurityProfilesRequest |
Provides summary information about the security profiles for the specified
Amazon Connect instance.
|
| ListSecurityProfilesResult | |
| ListTagsForResourceRequest |
Lists the tags for the specified resource.
|
| ListTagsForResourceResult | |
| ListTaskTemplatesRequest |
Lists task templates for the specified Amazon Connect instance.
|
| ListTaskTemplatesResult | |
| ListTrafficDistributionGroupsRequest |
Lists traffic distribution groups.
|
| ListTrafficDistributionGroupsResult | |
| ListTrafficDistributionGroupUsersRequest |
Lists traffic distribution group users.
|
| ListTrafficDistributionGroupUsersResult | |
| ListUseCasesRequest |
Lists the use cases for the integration association.
|
| ListUseCasesResult | |
| ListUserHierarchyGroupsRequest |
Provides summary information about the hierarchy groups for the specified
Amazon Connect instance.
|
| ListUserHierarchyGroupsResult | |
| ListUsersRequest |
Provides summary information about the users for the specified Amazon Connect
instance.
|
| ListUsersResult | |
| MediaConcurrency |
Contains information about which channels are supported, and how many
contacts an agent can have on a channel simultaneously.
|
| MetricDataV2 |
Contains the name, thresholds, and metric filters.
|
| MetricFilterV2 |
Contains information about the filter used when retrieving metrics.
|
| MetricResultV2 |
Contains information about the metric results.
|
| MetricV2 |
Contains information about the metric.
|
| MonitorContactRequest |
Initiates silent monitoring of a contact.
|
| MonitorContactResult | |
| NotificationRecipientType |
The type of notification recipient.
|
| NumberReference |
Information about a reference when the
referenceType is
NUMBER. |
| NumericQuestionPropertyValueAutomation |
Information about the property value used in automation of a numeric
questions.
|
| OutboundCallerConfig |
The outbound caller ID name, number, and outbound whisper flow.
|
| ParticipantDetails |
The customer's details.
|
| ParticipantDetailsToAdd |
The details to add for the participant.
|
| ParticipantTimerConfiguration |
Configuration information for the timer.
|
| ParticipantTimerValue |
The value of the timer.
|
| ParticipantTokenCredentials |
The credentials used by the participant.
|
| PersistentChat |
Enable persistent chats.
|
| PhoneNumberQuickConnectConfig |
Contains information about a phone number for a quick connect.
|
| PhoneNumberStatus |
The status of the phone number.
|
| PhoneNumberSummary |
Contains summary information about a phone number for a contact center.
|
| ProblemDetail |
Information about a problem detail.
|
| Prompt |
Information about a prompt.
|
| PromptSearchCriteria |
The search criteria to be used to return prompts.
|
| PromptSearchFilter |
Filters to be applied to search results.
|
| PromptSummary |
Contains information about the prompt.
|
| PropertyValidationExceptionProperty |
Contains information about why a property is not valid.
|
| PutUserStatusRequest |
Changes the current status of a user or agent in Amazon Connect.
|
| PutUserStatusResult | |
| Queue |
Contains information about a queue.
|
| QueueInfo |
If this contact was queued, this contains information about the queue.
|
| QueueQuickConnectConfig |
Contains information about a queue for a quick connect.
|
| QueueReference |
Contains information about a queue resource for which metrics are returned.
|
| QueueSearchCriteria |
The search criteria to be used to return queues.
|
| QueueSearchFilter |
Filters to be applied to search results.
|
| QueueSummary |
Contains summary information about a queue.
|
| QuickConnect |
Contains information about a quick connect.
|
| QuickConnectConfig |
Contains configuration settings for a quick connect.
|
| QuickConnectSearchCriteria |
The search criteria to be used to return quick connects.
|
| QuickConnectSearchFilter |
Filters to be applied to search results.
|
| QuickConnectSummary |
Contains summary information about a quick connect.
|
| ReadOnlyFieldInfo |
Indicates a field that is read-only to an agent.
|
| Reference |
Well-formed data on a contact, used by agents to complete a contact request.
|
| ReferenceSummary |
Contains summary information about a reference.
|
| ReleasePhoneNumberRequest |
Releases a phone number previously claimed to an Amazon Connect instance or
traffic distribution group.
|
| ReplicateInstanceRequest |
Replicates an Amazon Connect instance in the specified Amazon Web Services
Region.
|
| ReplicateInstanceResult | |
| RequiredFieldInfo |
Information about a required field.
|
| ResourceTagsSearchCriteria |
The search criteria to be used to search tags.
|
| ResumeContactRecordingRequest |
When a contact is being recorded, and the recording has been suspended using
SuspendContactRecording, this API resumes recording the call or screen.
|
| ResumeContactRecordingResult | |
| RoutingProfile |
Contains information about a routing profile.
|
| RoutingProfileQueueConfig |
Contains information about the queue and channel for which priority and delay
can be set.
|
| RoutingProfileQueueConfigSummary |
Contains summary information about a routing profile queue.
|
| RoutingProfileQueueReference |
Contains the channel and queue identifier for a routing profile.
|
| RoutingProfileReference |
Information about the routing profile assigned to the user.
|
| RoutingProfileSearchCriteria |
The search criteria to be used to return routing profiles.
|
| RoutingProfileSearchFilter |
Filters to be applied to search results.
|
| RoutingProfileSummary |
Contains summary information about a routing profile.
|
| Rule |
Information about a rule.
|
| RuleAction |
Information about the action to be performed when a rule is triggered.
|
| RuleSummary |
A list of
ActionTypes associated with a rule. |
| RuleTriggerEventSource |
The name of the event source.
|
| S3Config |
Information about the Amazon Simple Storage Service (Amazon S3) storage type.
|
| SearchAvailablePhoneNumbersRequest |
Searches for available phone numbers that you can claim to your Amazon
Connect instance or traffic distribution group.
|
| SearchAvailablePhoneNumbersResult | |
| SearchHoursOfOperationsRequest |
Searches the hours of operation in an Amazon Connect instance, with optional
filtering.
|
| SearchHoursOfOperationsResult | |
| SearchPromptsRequest |
Searches prompts in an Amazon Connect instance, with optional filtering.
|
| SearchPromptsResult | |
| SearchQueuesRequest |
Searches queues in an Amazon Connect instance, with optional filtering.
|
| SearchQueuesResult | |
| SearchQuickConnectsRequest |
Searches quick connects in an Amazon Connect instance, with optional
filtering.
|
| SearchQuickConnectsResult | |
| SearchResourceTagsRequest |
Searches tags used in an Amazon Connect instance using optional search
criteria.
|
| SearchResourceTagsResult | |
| SearchRoutingProfilesRequest |
Searches routing profiles in an Amazon Connect instance, with optional
filtering.
|
| SearchRoutingProfilesResult | |
| SearchSecurityProfilesRequest |
Searches security profiles in an Amazon Connect instance, with optional
filtering.
|
| SearchSecurityProfilesResult | |
| SearchUsersRequest |
Searches users in an Amazon Connect instance, with optional filtering.
|
| SearchUsersResult | |
| SearchVocabulariesRequest |
Searches for vocabularies within a specific Amazon Connect instance using
State, NameStartsWith, and
LanguageCode. |
| SearchVocabulariesResult | |
| SecurityKey |
Configuration information of the security key.
|
| SecurityProfile |
Contains information about a security profile.
|
| SecurityProfileSearchCriteria |
The search criteria to be used to return security profiles.
|
| SecurityProfileSearchSummary |
Information about the returned security profiles.
|
| SecurityProfilesSearchFilter |
Filters to be applied to search results.
|
| SecurityProfileSummary |
Contains information about a security profile.
|
| SendNotificationActionDefinition |
Information about the send notification action.
|
| SignInConfig |
The distribution of allowing signing in to the instance and its replica(s).
|
| SignInDistribution |
The distribution of sign in traffic between the instance and its replica(s).
|
| SingleSelectQuestionRuleCategoryAutomation |
Information about the automation option based on a rule category for a single
select question.
|
| StartChatContactRequest |
Initiates a flow to start a new chat for the customer.
|
| StartChatContactResult | |
| StartContactEvaluationRequest |
Starts an empty evaluation in the specified Amazon Connect instance, using
the given evaluation form for the particular contact.
|
| StartContactEvaluationResult | |
| StartContactRecordingRequest |
Starts recording the contact:
|
| StartContactRecordingResult | |
| StartContactStreamingRequest |
Initiates real-time message streaming for a new chat contact.
|
| StartContactStreamingResult | |
| StartOutboundVoiceContactRequest |
Places an outbound call to a contact, and then initiates the flow.
|
| StartOutboundVoiceContactResult | |
| StartTaskContactRequest |
Initiates a flow to start a new task.
|
| StartTaskContactResult | |
| StopContactRecordingRequest |
Stops recording a call when a contact is being recorded.
|
| StopContactRecordingResult | |
| StopContactRequest |
Ends the specified contact.
|
| StopContactResult | |
| StopContactStreamingRequest |
Ends message streaming on a specified contact.
|
| StopContactStreamingResult | |
| StringCondition |
A leaf node condition which can be used to specify a string condition.
|
| StringReference |
Information about a reference when the
referenceType is
STRING. |
| SubmitContactEvaluationRequest |
Submits a contact evaluation in the specified Amazon Connect instance.
|
| SubmitContactEvaluationResult | |
| SuspendContactRecordingRequest |
When a contact is being recorded, this API suspends recording the call or
screen.
|
| SuspendContactRecordingResult | |
| TagCondition |
A leaf node condition which can be used to specify a tag condition, for
example,
HAVE BPO = 123. |
| TagResourceRequest |
Adds the specified tags to the specified resource.
|
| TagSearchCondition |
The search criteria to be used to return tags.
|
| TagSet |
A tag set contains tag key and tag value.
|
| TaskActionDefinition |
Information about the task action.
|
| TaskTemplateConstraints |
Describes constraints that apply to the template fields.
|
| TaskTemplateDefaultFieldValue |
Describes a default field and its corresponding value.
|
| TaskTemplateDefaults |
Describes default values for fields on a template.
|
| TaskTemplateField |
Describes a single task template field.
|
| TaskTemplateFieldIdentifier |
The identifier of the task template field.
|
| TaskTemplateMetadata |
Contains summary information about the task template.
|
| TelephonyConfig |
The distribution of traffic between the instance and its replicas.
|
| Threshold |
Contains information about the threshold for service level metrics.
|
| ThresholdV2 |
Contains information about the threshold for service level metrics.
|
| TrafficDistributionGroup |
Information about a traffic distribution group.
|
| TrafficDistributionGroupSummary |
Information about traffic distribution groups.
|
| TrafficDistributionGroupUserSummary |
Summary information about a traffic distribution group user.
|
| TransferContactRequest |
Transfers contacts from one agent or queue to another agent or queue at any
point after a contact is created.
|
| TransferContactResult | |
| UntagResourceRequest |
Removes the specified tags from the specified resource.
|
| UpdateAgentStatusRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateContactAttributesRequest |
Creates or updates user-defined contact attributes associated with the
specified contact.
|
| UpdateContactAttributesResult | |
| UpdateContactEvaluationRequest |
Updates details about a contact evaluation in the specified Amazon Connect
instance.
|
| UpdateContactEvaluationResult | |
| UpdateContactFlowContentRequest |
Updates the specified flow.
|
| UpdateContactFlowContentResult | |
| UpdateContactFlowMetadataRequest |
Updates metadata about specified flow.
|
| UpdateContactFlowMetadataResult | |
| UpdateContactFlowModuleContentRequest |
Updates specified flow module for the specified Amazon Connect instance.
|
| UpdateContactFlowModuleContentResult | |
| UpdateContactFlowModuleMetadataRequest |
Updates metadata about specified flow module.
|
| UpdateContactFlowModuleMetadataResult | |
| UpdateContactFlowNameRequest |
The name of the flow.
|
| UpdateContactFlowNameResult | |
| UpdateContactRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateContactResult | |
| UpdateContactScheduleRequest |
Updates the scheduled time of a task contact that is already scheduled.
|
| UpdateContactScheduleResult | |
| UpdateEvaluationFormRequest |
Updates details about a specific evaluation form version in the specified
Amazon Connect instance.
|
| UpdateEvaluationFormResult | |
| UpdateHoursOfOperationRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateInstanceAttributeRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateInstanceStorageConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateParticipantRoleConfigChannelInfo |
Configuration information for the chat participant role.
|
| UpdateParticipantRoleConfigRequest |
Updates timeouts for when human chat participants are to be considered idle,
and when agents are automatically disconnected from a chat due to idleness.
|
| UpdateParticipantRoleConfigResult | |
| UpdatePhoneNumberRequest |
Updates your claimed phone number from its current Amazon Connect instance or
traffic distribution group to another Amazon Connect instance or traffic
distribution group in the same Amazon Web Services Region.
|
| UpdatePhoneNumberResult | |
| UpdatePromptRequest |
Updates a prompt.
|
| UpdatePromptResult | |
| UpdateQueueHoursOfOperationRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateQueueMaxContactsRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateQueueNameRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateQueueOutboundCallerConfigRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateQueueStatusRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateQuickConnectConfigRequest |
Updates the configuration settings for the specified quick connect.
|
| UpdateQuickConnectNameRequest |
Updates the name and description of a quick connect.
|
| UpdateRoutingProfileAgentAvailabilityTimerRequest |
Whether agents with this routing profile will have their routing order
calculated based on time since their last inbound contact or
longest idle time.
|
| UpdateRoutingProfileConcurrencyRequest |
Updates the channels that agents can handle in the Contact Control Panel
(CCP) for a routing profile.
|
| UpdateRoutingProfileDefaultOutboundQueueRequest |
Updates the default outbound queue of a routing profile.
|
| UpdateRoutingProfileNameRequest |
Updates the name and description of a routing profile.
|
| UpdateRoutingProfileQueuesRequest |
Updates the properties associated with a set of queues for a routing profile.
|
| UpdateRuleRequest |
Updates a rule for the specified Amazon Connect instance.
|
| UpdateSecurityProfileRequest |
This API is in preview release for Amazon Connect and is subject to change.
|
| UpdateTaskTemplateRequest |
Updates details about a specific task template in the specified Amazon
Connect instance.
|
| UpdateTaskTemplateResult | |
| UpdateTrafficDistributionRequest |
Updates the traffic distribution for a given traffic distribution group.
|
| UpdateTrafficDistributionResult | |
| UpdateUserHierarchyGroupNameRequest |
Updates the name of the user hierarchy group.
|
| UpdateUserHierarchyRequest |
Assigns the specified hierarchy group to the specified user.
|
| UpdateUserHierarchyStructureRequest |
Updates the user hierarchy structure: add, remove, and rename user hierarchy
levels.
|
| UpdateUserIdentityInfoRequest |
Updates the identity information for the specified user.
|
| UpdateUserPhoneConfigRequest |
Updates the phone configuration settings for the specified user.
|
| UpdateUserRoutingProfileRequest |
Assigns the specified routing profile to the specified user.
|
| UpdateUserSecurityProfilesRequest |
Assigns the specified security profiles to the specified user.
|
| UrlReference |
The URL reference.
|
| UseCase |
Contains the use case.
|
| User |
Contains information about a user account for an Amazon Connect instance.
|
| UserData |
Data for a user.
|
| UserDataFilters |
A filter for the user data.
|
| UserIdentityInfo |
Contains information about the identity of a user.
|
| UserIdentityInfoLite |
The user's first name and last name.
|
| UserPhoneConfig |
Contains information about the phone configuration settings for a user.
|
| UserQuickConnectConfig |
Contains information about the quick connect configuration settings for a
user.
|
| UserReference |
Information about the user.
|
| UserSearchCriteria |
The search criteria to be used to return users.
|
| UserSearchFilter |
Filters to be applied to search results.
|
| UserSearchSummary |
Information about the returned users.
|
| UserSummary |
Contains summary information about a user.
|
| Vocabulary |
Contains information about a custom vocabulary.
|
| VocabularySummary |
Contains summary information about the custom vocabulary.
|
| VoiceRecordingConfiguration |
Contains information about the recording configuration settings.
|
| WisdomInfo |
Information about Amazon Connect Wisdom.
|
| Enum | Description |
|---|---|
| ActionType |
Action Type
|
| AgentAvailabilityTimer |
Agent Availability Timer
|
| AgentStatusState |
Agent Status State
|
| AgentStatusType |
Agent Status Type
|
| BehaviorType |
Behavior Type
|
| Channel |
Channel
|
| Comparison |
Comparison
|
| ContactFlowModuleState |
Contact Flow Module State
|
| ContactFlowModuleStatus |
Contact Flow Module Status
|
| ContactFlowState |
Contact Flow State
|
| ContactFlowType |
Contact Flow Type
|
| ContactInitiationMethod |
Contact Initiation Method
|
| ContactState |
Contact State
|
| CurrentMetricName |
The current metric names.
|
| DirectoryType |
Directory Type
|
| EncryptionType |
Encryption Type
|
| EvaluationFormQuestionType |
Evaluation Form Question Type
|
| EvaluationFormScoringMode |
Evaluation Form Scoring Mode
|
| EvaluationFormScoringStatus |
Evaluation Form Scoring Status
|
| EvaluationFormSingleSelectQuestionDisplayMode |
Evaluation Form Single Select Question Display Mode
|
| EvaluationFormVersionStatus |
Evaluation Form Version Status
|
| EvaluationStatus |
Evaluation Status
|
| EventSourceName |
Event Source Name
|
| Grouping |
Grouping
|
| HierarchyGroupMatchType |
Hierarchy Group Match Type
|
| HistoricalMetricName |
The historical metric names.
|
| HoursOfOperationDays |
Hours Of Operation Days
|
| InstanceAttributeType |
Instance Attribute Type
|
| InstanceStatus |
Instance Status
|
| InstanceStorageResourceType |
Instance Storage Resource Type
|
| IntegrationType |
Integration Type
|
| LexVersion |
Lex Version
|
| MonitorCapability |
Monitor Capability
|
| NotificationContentType |
Notification Content Type
|
| NotificationDeliveryType |
Notification Delivery Type
|
| NumericQuestionPropertyAutomationLabel |
Numeric Question Property Automation Label
|
| ParticipantRole |
Participant Role
|
| ParticipantTimerAction |
Participant Timer Action
|
| ParticipantTimerType |
Participant Timer Type
|
| PhoneNumberCountryCode |
Phone Number Country Code
|
| PhoneNumberType |
Phone Number Type
|
| PhoneNumberWorkflowStatus |
Phone Number Workflow Status
|
| PhoneType |
Phone Type
|
| PropertyValidationExceptionReason |
Property Validation Exception Reason
|
| QueueStatus |
Queue Status
|
| QueueType |
Queue Type
|
| QuickConnectType |
Quick Connect Type
|
| ReferenceStatus |
Reference Status
|
| ReferenceType |
Reference Type
|
| RehydrationType |
Rehydration Type
|
| ResourceType |
Resource Type
|
| RulePublishStatus |
Rule Publish Status
|
| SearchableQueueType |
Searchable Queue Type
|
| SingleSelectQuestionRuleCategoryAutomationCondition |
Single Select Question Rule Category Automation Condition
|
| SortOrder |
Sort Order
|
| SourceType |
Source Type
|
| Statistic |
Statistic
|
| StorageType |
Storage Type
|
| StringComparisonType |
String Comparison Type
|
| TaskTemplateFieldType |
Task Template Field Type
|
| TaskTemplateStatus |
Task Template Status
|
| TimerEligibleParticipantRoles |
Timer Eligible Participant Roles
|
| TrafficDistributionGroupStatus |
Traffic Distribution Group Status
|
| TrafficType |
Traffic Type
|
| Unit |
Unit
|
| UseCaseType |
Use Case Type
|
| VocabularyLanguageCode |
Vocabulary Language Code
|
| VocabularyState |
Vocabulary State
|
| VoiceRecordingTrack |
Voice Recording Track
|
| Exception | Description |
|---|---|
| AccessDeniedException |
You do not have sufficient permissions to perform this action.
|
| ContactFlowNotPublishedException |
The flow has not been published.
|
| ContactNotFoundException |
The contact with the specified ID is not active or does not exist.
|
| DestinationNotAllowedException |
Outbound calls to the destination number are not allowed.
|
| DuplicateResourceException |
A resource with the specified name already exists.
|
| IdempotencyException |
An entity with the same name already exists.
|
| InternalServiceException |
Request processing failed because of an error or failure with the service.
|
| InvalidContactFlowException |
The flow is not valid.
|
| InvalidContactFlowModuleException |
The problems with the module.
|
| InvalidParameterException |
One or more of the specified parameters are not valid.
|
| InvalidRequestException |
The request is not valid.
|
| LimitExceededException |
The allowed limit for the resource has been exceeded.
|
| MaximumResultReturnedException |
Maximum number (1000) of tags have been returned with current request.
|
| OutboundContactNotPermittedException |
The contact is not permitted.
|
| PropertyValidationException |
The property is not valid.
|
| ResourceConflictException |
A resource already has that name.
|
| ResourceInUseException |
That resource is already in use.
|
| ResourceNotFoundException |
The specified resource was not found.
|
| ResourceNotReadyException |
The resource is not ready.
|
| ServiceQuotaExceededException |
The service quota has been exceeded.
|
| ThrottlingException |
The throttling limit has been exceeded.
|
| UserNotFoundException |
No user with the specified credentials was found in the Amazon Connect
instance.
|