com.amazonaws.services.connect.model

Class GetMetricDataRequest

java.lang.Object

com.amazonaws.AmazonWebServiceRequest

com.amazonaws.services.connect.model.GetMetricDataRequest

All Implemented Interfaces:

java.io.Serializable, java.lang.Cloneable

public class GetMetricDataRequest
extends com.amazonaws.AmazonWebServiceRequest
implements java.io.Serializable

Gets historical metric data from the specified Amazon Connect instance.

For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

See Also:

Serialized Form

Constructor Summary

Constructors

Constructor and Description
GetMetricDataRequest()

Method Summary

Modifier and Type	Method and Description
boolean	equals(java.lang.Object obj)
java.util.Date	getEndTime() The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data.
Filters	getFilters() The queues, up to 100, or channels, to use to filter the metrics returned.
java.util.List<java.lang.String>	getGroupings() The grouping applied to the metrics returned.
java.util.List<HistoricalMetric>	getHistoricalMetrics() The metrics to retrieve.
java.lang.String	getInstanceId() The identifier of the Amazon Connect instance.
java.lang.Integer	getMaxResults() The maximum number of results to return per page.
java.lang.String	getNextToken() The token for the next set of results.
java.util.Date	getStartTime() The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data.
int	hashCode()
void	setEndTime(java.util.Date endTime) The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data.
void	setFilters(Filters filters) The queues, up to 100, or channels, to use to filter the metrics returned.
void	setGroupings(java.util.Collection<java.lang.String> groupings) The grouping applied to the metrics returned.
void	setHistoricalMetrics(java.util.Collection<HistoricalMetric> historicalMetrics) The metrics to retrieve.
void	setInstanceId(java.lang.String instanceId) The identifier of the Amazon Connect instance.
void	setMaxResults(java.lang.Integer maxResults) The maximum number of results to return per page.
void	setNextToken(java.lang.String nextToken) The token for the next set of results.
void	setStartTime(java.util.Date startTime) The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data.
java.lang.String	toString() Returns a string representation of this object; useful for testing and debugging.
GetMetricDataRequest	withEndTime(java.util.Date endTime) The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data.
GetMetricDataRequest	withFilters(Filters filters) The queues, up to 100, or channels, to use to filter the metrics returned.
GetMetricDataRequest	withGroupings(java.util.Collection<java.lang.String> groupings) The grouping applied to the metrics returned.
GetMetricDataRequest	withGroupings(java.lang.String... groupings) The grouping applied to the metrics returned.
GetMetricDataRequest	withHistoricalMetrics(java.util.Collection<HistoricalMetric> historicalMetrics) The metrics to retrieve.
GetMetricDataRequest	withHistoricalMetrics(HistoricalMetric... historicalMetrics) The metrics to retrieve.
GetMetricDataRequest	withInstanceId(java.lang.String instanceId) The identifier of the Amazon Connect instance.
GetMetricDataRequest	withMaxResults(java.lang.Integer maxResults) The maximum number of results to return per page.
GetMetricDataRequest	withNextToken(java.lang.String nextToken) The token for the next set of results.
GetMetricDataRequest	withStartTime(java.util.Date startTime) The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data.

Methods inherited from class com.amazonaws.AmazonWebServiceRequest

clone, copyBaseTo, getCloneRoot, getCloneSource, getGeneralProgressListener, getRequestClientOptions, getRequestCredentials, getRequestMetricCollector, setGeneralProgressListener, setRequestCredentials, setRequestMetricCollector, withGeneralProgressListener, withRequestMetricCollector

Methods inherited from class java.lang.Object

finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

GetMetricDataRequest

public GetMetricDataRequest()

Method Detail

getInstanceId

public java.lang.String getInstanceId()

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Constraints:
Length: 1 - 100

Returns:

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

setInstanceId

public void setInstanceId(java.lang.String instanceId)

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Constraints:
Length: 1 - 100

Parameters:

instanceId -

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

withInstanceId

public GetMetricDataRequest withInstanceId(java.lang.String instanceId)

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Length: 1 - 100

Parameters:

instanceId -

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Returns:

A reference to this updated object so that method calls can be chained together.

getStartTime

public java.util.Date getStartTime()

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

Returns:

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

setStartTime

public void setStartTime(java.util.Date startTime)

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

Parameters:

startTime -

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

withStartTime

public GetMetricDataRequest withStartTime(java.util.Date startTime)

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

Returns a reference to this object so that method calls can be chained together.

Parameters:

startTime -

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

Returns:

A reference to this updated object so that method calls can be chained together.

getEndTime

public java.util.Date getEndTime()

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

The time range between the start and end time must be less than 24 hours.

Returns:

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

The time range between the start and end time must be less than 24 hours.

setEndTime

public void setEndTime(java.util.Date endTime)

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

The time range between the start and end time must be less than 24 hours.

Parameters:

endTime -

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

The time range between the start and end time must be less than 24 hours.

withEndTime

public GetMetricDataRequest withEndTime(java.util.Date endTime)

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

The time range between the start and end time must be less than 24 hours.

Returns a reference to this object so that method calls can be chained together.

Parameters:

endTime -

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

The time range between the start and end time must be less than 24 hours.

Returns:

A reference to this updated object so that method calls can be chained together.

getFilters

public Filters getFilters()

The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

To filter by Queues, enter the queue ID/ARN, not the name of the queue.

Returns:

The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

To filter by Queues, enter the queue ID/ARN, not the name of the queue.

setFilters

public void setFilters(Filters filters)

The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

To filter by Queues, enter the queue ID/ARN, not the name of the queue.

Parameters:

filters -

The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

To filter by Queues, enter the queue ID/ARN, not the name of the queue.

withFilters

public GetMetricDataRequest withFilters(Filters filters)

The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

To filter by Queues, enter the queue ID/ARN, not the name of the queue.

Returns a reference to this object so that method calls can be chained together.

Parameters:

filters -

The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

To filter by Queues, enter the queue ID/ARN, not the name of the queue.

Returns:

A reference to this updated object so that method calls can be chained together.

getGroupings

public java.util.List<java.lang.String> getGroupings()

The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

If no grouping is specified, a summary of metrics for all queues is returned.

Returns:

The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

If no grouping is specified, a summary of metrics for all queues is returned.

setGroupings

public void setGroupings(java.util.Collection<java.lang.String> groupings)

The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

If no grouping is specified, a summary of metrics for all queues is returned.

Parameters:

groupings -

The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

If no grouping is specified, a summary of metrics for all queues is returned.

withGroupings

public GetMetricDataRequest withGroupings(java.lang.String... groupings)

The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

If no grouping is specified, a summary of metrics for all queues is returned.

Returns a reference to this object so that method calls can be chained together.

Parameters:

groupings -

The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

If no grouping is specified, a summary of metrics for all queues is returned.

Returns:

A reference to this updated object so that method calls can be chained together.

withGroupings

public GetMetricDataRequest withGroupings(java.util.Collection<java.lang.String> groupings)

The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

If no grouping is specified, a summary of metrics for all queues is returned.

Returns a reference to this object so that method calls can be chained together.

Parameters:

groupings -

The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

If no grouping is specified, a summary of metrics for all queues is returned.

Returns:

A reference to this updated object so that method calls can be chained together.

getHistoricalMetrics

public java.util.List<HistoricalMetric> getHistoricalMetrics()

The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

OCCUPANCY

Unit: PERCENT

Statistic: AVG

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

Returns:

The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

OCCUPANCY

Unit: PERCENT

Statistic: AVG

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

setHistoricalMetrics

public void setHistoricalMetrics(java.util.Collection<HistoricalMetric> historicalMetrics)

The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

OCCUPANCY

Unit: PERCENT

Statistic: AVG

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

Parameters:

historicalMetrics -

The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

OCCUPANCY

Unit: PERCENT

Statistic: AVG

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

withHistoricalMetrics

public GetMetricDataRequest withHistoricalMetrics(HistoricalMetric... historicalMetrics)

The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

OCCUPANCY

Unit: PERCENT

Statistic: AVG

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

Returns a reference to this object so that method calls can be chained together.

Parameters:

historicalMetrics -

The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

OCCUPANCY

Unit: PERCENT

Statistic: AVG

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

Returns:

A reference to this updated object so that method calls can be chained together.

withHistoricalMetrics

public GetMetricDataRequest withHistoricalMetrics(java.util.Collection<HistoricalMetric> historicalMetrics)

The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

OCCUPANCY

Unit: PERCENT

Statistic: AVG

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

Returns a reference to this object so that method calls can be chained together.

Parameters:

historicalMetrics -

The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

ABANDON_TIME

Unit: SECONDS

Statistic: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistic: AVG

API_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistic: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistic: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistic: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistic: SUM

CONTACTS_MISSED

Unit: COUNT

Statistic: SUM

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistic: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistic: SUM

HANDLE_TIME

Unit: SECONDS

Statistic: AVG

HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistic: AVG

INTERACTION_TIME

Unit: SECONDS

Statistic: AVG

OCCUPANCY

Unit: PERCENT

Statistic: AVG

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistic: AVG

QUEUED_TIME

Unit: SECONDS

Statistic: MAX

SERVICE_LEVEL

You can include up to 20 SERVICE_LEVEL metrics in a request.

Unit: PERCENT

Statistic: AVG

Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

Returns:

A reference to this updated object so that method calls can be chained together.

getNextToken

public java.lang.String getNextToken()

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

Returns:

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

setNextToken

public void setNextToken(java.lang.String nextToken)

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

Parameters:

nextToken -

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

withNextToken

public GetMetricDataRequest withNextToken(java.lang.String nextToken)

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

Returns a reference to this object so that method calls can be chained together.

Parameters:

nextToken -

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

Returns:

A reference to this updated object so that method calls can be chained together.

getMaxResults

public java.lang.Integer getMaxResults()

The maximum number of results to return per page.

Constraints:
Range: 1 - 100

Returns:

The maximum number of results to return per page.

setMaxResults

public void setMaxResults(java.lang.Integer maxResults)

The maximum number of results to return per page.

Constraints:
Range: 1 - 100

Parameters:

maxResults -

The maximum number of results to return per page.

withMaxResults

public GetMetricDataRequest withMaxResults(java.lang.Integer maxResults)

The maximum number of results to return per page.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Range: 1 - 100

Parameters:

maxResults -

The maximum number of results to return per page.

Returns:

A reference to this updated object so that method calls can be chained together.

toString

public java.lang.String toString()

Returns a string representation of this object; useful for testing and debugging.

Overrides:

toString in class java.lang.Object

Returns:

A string representation of this object.

See Also:

Object.toString()

hashCode

public int hashCode()

Overrides:

hashCode in class java.lang.Object

equals

public boolean equals(java.lang.Object obj)

Overrides:

equals in class java.lang.Object