com.amazonaws.services.connect.model

Class CrossChannelBehavior

java.lang.Object

com.amazonaws.services.connect.model.CrossChannelBehavior

All Implemented Interfaces:

java.io.Serializable

public class CrossChannelBehavior
extends java.lang.Object
implements java.io.Serializable

Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel.

See Also:

Serialized Form

Constructor Summary

Constructors

Constructor and Description
CrossChannelBehavior()

Method Summary

Modifier and Type	Method and Description
boolean	equals(java.lang.Object obj)
java.lang.String	getBehaviorType() Specifies the other channels that can be routed to an agent handling their current channel.
int	hashCode()
void	setBehaviorType(BehaviorType behaviorType) Specifies the other channels that can be routed to an agent handling their current channel.
void	setBehaviorType(java.lang.String behaviorType) Specifies the other channels that can be routed to an agent handling their current channel.
java.lang.String	toString() Returns a string representation of this object; useful for testing and debugging.
CrossChannelBehavior	withBehaviorType(BehaviorType behaviorType) Specifies the other channels that can be routed to an agent handling their current channel.
CrossChannelBehavior	withBehaviorType(java.lang.String behaviorType) Specifies the other channels that can be routed to an agent handling their current channel.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

CrossChannelBehavior

public CrossChannelBehavior()

Method Detail

getBehaviorType

public java.lang.String getBehaviorType()

Specifies the other channels that can be routed to an agent handling their current channel.

Constraints:
Allowed Values: ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL

Returns:

Specifies the other channels that can be routed to an agent handling their current channel.

See Also:

BehaviorType

setBehaviorType

public void setBehaviorType(java.lang.String behaviorType)

Specifies the other channels that can be routed to an agent handling their current channel.

Constraints:
Allowed Values: ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL

Parameters:

behaviorType -

Specifies the other channels that can be routed to an agent handling their current channel.

See Also:

BehaviorType

withBehaviorType

public CrossChannelBehavior withBehaviorType(java.lang.String behaviorType)

Specifies the other channels that can be routed to an agent handling their current channel.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL

Parameters:

behaviorType -

Specifies the other channels that can be routed to an agent handling their current channel.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

BehaviorType

setBehaviorType

public void setBehaviorType(BehaviorType behaviorType)

Specifies the other channels that can be routed to an agent handling their current channel.

Constraints:
Allowed Values: ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL

Parameters:

behaviorType -

Specifies the other channels that can be routed to an agent handling their current channel.

See Also:

BehaviorType

withBehaviorType

public CrossChannelBehavior withBehaviorType(BehaviorType behaviorType)

Specifies the other channels that can be routed to an agent handling their current channel.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: ROUTE_CURRENT_CHANNEL_ONLY, ROUTE_ANY_CHANNEL

Parameters:

behaviorType -

Specifies the other channels that can be routed to an agent handling their current channel.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

BehaviorType

toString

public java.lang.String toString()

Returns a string representation of this object; useful for testing and debugging.

Overrides:

toString in class java.lang.Object

Returns:

A string representation of this object.

See Also:

Object.toString()

hashCode

public int hashCode()

Overrides:

hashCode in class java.lang.Object

equals

public boolean equals(java.lang.Object obj)

Overrides:

equals in class java.lang.Object