com.amazonaws.services.connect.model

Class Contact

java.lang.Object

com.amazonaws.services.connect.model.Contact

All Implemented Interfaces:

java.io.Serializable

public class Contact
extends java.lang.Object
implements java.io.Serializable

Contains information about a contact.

See Also:

Serialized Form

Constructor Summary

Constructors

Constructor and Description
Contact()

Method Summary

Modifier and Type	Method and Description
boolean	equals(java.lang.Object obj)
AgentInfo	getAgentInfo() Information about the agent who accepted the contact.
java.lang.String	getArn() The Amazon Resource Name (ARN) for the contact.
java.lang.String	getChannel() How the contact reached your contact center.
java.lang.String	getDescription() The description of the contact.
java.util.Date	getDisconnectTimestamp() The timestamp when the customer endpoint disconnected from Amazon Connect.
java.lang.String	getId() The identifier for the contact.
java.lang.String	getInitialContactId() If this contact is related to other contacts, this is the ID of the initial contact.
java.lang.String	getInitiationMethod() Indicates how the contact was initiated.
java.util.Date	getInitiationTimestamp() The date and time this contact was initiated, in UTC time.
java.util.Date	getLastUpdateTimestamp() The timestamp when contact was last updated.
java.lang.String	getName() The name of the contact.
java.lang.String	getPreviousContactId() If this contact is not the first contact, this is the ID of the previous contact.
QueueInfo	getQueueInfo() If this contact was queued, this contains information about the queue.
java.lang.String	getRelatedContactId() The contactId that is related to this contact.
java.util.Date	getScheduledTimestamp() The timestamp, in Unix epoch time format, at which to start running the inbound flow.
WisdomInfo	getWisdomInfo() Information about Amazon Connect Wisdom.
int	hashCode()
void	setAgentInfo(AgentInfo agentInfo) Information about the agent who accepted the contact.
void	setArn(java.lang.String arn) The Amazon Resource Name (ARN) for the contact.
void	setChannel(Channel channel) How the contact reached your contact center.
void	setChannel(java.lang.String channel) How the contact reached your contact center.
void	setDescription(java.lang.String description) The description of the contact.
void	setDisconnectTimestamp(java.util.Date disconnectTimestamp) The timestamp when the customer endpoint disconnected from Amazon Connect.
void	setId(java.lang.String id) The identifier for the contact.
void	setInitialContactId(java.lang.String initialContactId) If this contact is related to other contacts, this is the ID of the initial contact.
void	setInitiationMethod(ContactInitiationMethod initiationMethod) Indicates how the contact was initiated.
void	setInitiationMethod(java.lang.String initiationMethod) Indicates how the contact was initiated.
void	setInitiationTimestamp(java.util.Date initiationTimestamp) The date and time this contact was initiated, in UTC time.
void	setLastUpdateTimestamp(java.util.Date lastUpdateTimestamp) The timestamp when contact was last updated.
void	setName(java.lang.String name) The name of the contact.
void	setPreviousContactId(java.lang.String previousContactId) If this contact is not the first contact, this is the ID of the previous contact.
void	setQueueInfo(QueueInfo queueInfo) If this contact was queued, this contains information about the queue.
void	setRelatedContactId(java.lang.String relatedContactId) The contactId that is related to this contact.
void	setScheduledTimestamp(java.util.Date scheduledTimestamp) The timestamp, in Unix epoch time format, at which to start running the inbound flow.
void	setWisdomInfo(WisdomInfo wisdomInfo) Information about Amazon Connect Wisdom.
java.lang.String	toString() Returns a string representation of this object; useful for testing and debugging.
Contact	withAgentInfo(AgentInfo agentInfo) Information about the agent who accepted the contact.
Contact	withArn(java.lang.String arn) The Amazon Resource Name (ARN) for the contact.
Contact	withChannel(Channel channel) How the contact reached your contact center.
Contact	withChannel(java.lang.String channel) How the contact reached your contact center.
Contact	withDescription(java.lang.String description) The description of the contact.
Contact	withDisconnectTimestamp(java.util.Date disconnectTimestamp) The timestamp when the customer endpoint disconnected from Amazon Connect.
Contact	withId(java.lang.String id) The identifier for the contact.
Contact	withInitialContactId(java.lang.String initialContactId) If this contact is related to other contacts, this is the ID of the initial contact.
Contact	withInitiationMethod(ContactInitiationMethod initiationMethod) Indicates how the contact was initiated.
Contact	withInitiationMethod(java.lang.String initiationMethod) Indicates how the contact was initiated.
Contact	withInitiationTimestamp(java.util.Date initiationTimestamp) The date and time this contact was initiated, in UTC time.
Contact	withLastUpdateTimestamp(java.util.Date lastUpdateTimestamp) The timestamp when contact was last updated.
Contact	withName(java.lang.String name) The name of the contact.
Contact	withPreviousContactId(java.lang.String previousContactId) If this contact is not the first contact, this is the ID of the previous contact.
Contact	withQueueInfo(QueueInfo queueInfo) If this contact was queued, this contains information about the queue.
Contact	withRelatedContactId(java.lang.String relatedContactId) The contactId that is related to this contact.
Contact	withScheduledTimestamp(java.util.Date scheduledTimestamp) The timestamp, in Unix epoch time format, at which to start running the inbound flow.
Contact	withWisdomInfo(WisdomInfo wisdomInfo) Information about Amazon Connect Wisdom.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

Contact

public Contact()

Method Detail

getArn

public java.lang.String getArn()

The Amazon Resource Name (ARN) for the contact.

Returns:

The Amazon Resource Name (ARN) for the contact.

setArn

public void setArn(java.lang.String arn)

The Amazon Resource Name (ARN) for the contact.

Parameters:

arn -

The Amazon Resource Name (ARN) for the contact.

withArn

public Contact withArn(java.lang.String arn)

The Amazon Resource Name (ARN) for the contact.

Returns a reference to this object so that method calls can be chained together.

Parameters:

arn -

The Amazon Resource Name (ARN) for the contact.

Returns:

A reference to this updated object so that method calls can be chained together.

getId

public java.lang.String getId()

The identifier for the contact.

Constraints:
Length: 1 - 256

Returns:

The identifier for the contact.

setId

public void setId(java.lang.String id)

The identifier for the contact.

Constraints:
Length: 1 - 256

Parameters:

id -

The identifier for the contact.

withId

public Contact withId(java.lang.String id)

The identifier for the contact.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Length: 1 - 256

Parameters:

id -

The identifier for the contact.

Returns:

A reference to this updated object so that method calls can be chained together.

getInitialContactId

public java.lang.String getInitialContactId()

If this contact is related to other contacts, this is the ID of the initial contact.

Constraints:
Length: 1 - 256

Returns:

If this contact is related to other contacts, this is the ID of the initial contact.

setInitialContactId

public void setInitialContactId(java.lang.String initialContactId)

If this contact is related to other contacts, this is the ID of the initial contact.

Constraints:
Length: 1 - 256

Parameters:

initialContactId -

If this contact is related to other contacts, this is the ID of the initial contact.

withInitialContactId

public Contact withInitialContactId(java.lang.String initialContactId)

If this contact is related to other contacts, this is the ID of the initial contact.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Length: 1 - 256

Parameters:

initialContactId -

If this contact is related to other contacts, this is the ID of the initial contact.

Returns:

A reference to this updated object so that method calls can be chained together.

getPreviousContactId

public java.lang.String getPreviousContactId()

If this contact is not the first contact, this is the ID of the previous contact.

Constraints:
Length: 1 - 256

Returns:

If this contact is not the first contact, this is the ID of the previous contact.

setPreviousContactId

public void setPreviousContactId(java.lang.String previousContactId)

If this contact is not the first contact, this is the ID of the previous contact.

Constraints:
Length: 1 - 256

Parameters:

previousContactId -

If this contact is not the first contact, this is the ID of the previous contact.

withPreviousContactId

public Contact withPreviousContactId(java.lang.String previousContactId)

If this contact is not the first contact, this is the ID of the previous contact.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Length: 1 - 256

Parameters:

previousContactId -

If this contact is not the first contact, this is the ID of the previous contact.

Returns:

A reference to this updated object so that method calls can be chained together.

getInitiationMethod

public java.lang.String getInitiationMethod()

Indicates how the contact was initiated.

Constraints:
Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND

Returns:

Indicates how the contact was initiated.

See Also:

ContactInitiationMethod

setInitiationMethod

public void setInitiationMethod(java.lang.String initiationMethod)

Indicates how the contact was initiated.

Constraints:
Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND

Parameters:

initiationMethod -

Indicates how the contact was initiated.

See Also:

ContactInitiationMethod

withInitiationMethod

public Contact withInitiationMethod(java.lang.String initiationMethod)

Indicates how the contact was initiated.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND

Parameters:

initiationMethod -

Indicates how the contact was initiated.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

ContactInitiationMethod

setInitiationMethod

public void setInitiationMethod(ContactInitiationMethod initiationMethod)

Indicates how the contact was initiated.

Constraints:
Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND

Parameters:

initiationMethod -

Indicates how the contact was initiated.

See Also:

ContactInitiationMethod

withInitiationMethod

public Contact withInitiationMethod(ContactInitiationMethod initiationMethod)

Indicates how the contact was initiated.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: INBOUND, OUTBOUND, TRANSFER, QUEUE_TRANSFER, CALLBACK, API, DISCONNECT, MONITOR, EXTERNAL_OUTBOUND

Parameters:

initiationMethod -

Indicates how the contact was initiated.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

ContactInitiationMethod

getName

public java.lang.String getName()

The name of the contact.

Constraints:
Length: 0 - 512

Returns:

The name of the contact.

setName

public void setName(java.lang.String name)

The name of the contact.

Constraints:
Length: 0 - 512

Parameters:

name -

The name of the contact.

withName

public Contact withName(java.lang.String name)

The name of the contact.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Length: 0 - 512

Parameters:

name -

The name of the contact.

Returns:

A reference to this updated object so that method calls can be chained together.

getDescription

public java.lang.String getDescription()

The description of the contact.

Constraints:
Length: 0 - 4096

Returns:

The description of the contact.

setDescription

public void setDescription(java.lang.String description)

The description of the contact.

Constraints:
Length: 0 - 4096

Parameters:

description -

The description of the contact.

withDescription

public Contact withDescription(java.lang.String description)

The description of the contact.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Length: 0 - 4096

Parameters:

description -

The description of the contact.

Returns:

A reference to this updated object so that method calls can be chained together.

getChannel

public java.lang.String getChannel()

How the contact reached your contact center.

Constraints:
Allowed Values: VOICE, CHAT, TASK

Returns:

How the contact reached your contact center.

See Also:

Channel

setChannel

public void setChannel(java.lang.String channel)

How the contact reached your contact center.

Constraints:
Allowed Values: VOICE, CHAT, TASK

Parameters:

channel -

How the contact reached your contact center.

See Also:

Channel

withChannel

public Contact withChannel(java.lang.String channel)

How the contact reached your contact center.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: VOICE, CHAT, TASK

Parameters:

channel -

How the contact reached your contact center.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

Channel

setChannel

public void setChannel(Channel channel)

How the contact reached your contact center.

Constraints:
Allowed Values: VOICE, CHAT, TASK

Parameters:

channel -

How the contact reached your contact center.

See Also:

Channel

withChannel

public Contact withChannel(Channel channel)

How the contact reached your contact center.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Allowed Values: VOICE, CHAT, TASK

Parameters:

channel -

How the contact reached your contact center.

Returns:

A reference to this updated object so that method calls can be chained together.

See Also:

Channel

getQueueInfo

public QueueInfo getQueueInfo()

If this contact was queued, this contains information about the queue.

Returns:

If this contact was queued, this contains information about the queue.

setQueueInfo

public void setQueueInfo(QueueInfo queueInfo)

If this contact was queued, this contains information about the queue.

Parameters:

queueInfo -

If this contact was queued, this contains information about the queue.

withQueueInfo

public Contact withQueueInfo(QueueInfo queueInfo)

If this contact was queued, this contains information about the queue.

Returns a reference to this object so that method calls can be chained together.

Parameters:

queueInfo -

If this contact was queued, this contains information about the queue.

Returns:

A reference to this updated object so that method calls can be chained together.

getAgentInfo

public AgentInfo getAgentInfo()

Information about the agent who accepted the contact.

Returns:

Information about the agent who accepted the contact.

setAgentInfo

public void setAgentInfo(AgentInfo agentInfo)

Information about the agent who accepted the contact.

Parameters:

agentInfo -

Information about the agent who accepted the contact.

withAgentInfo

public Contact withAgentInfo(AgentInfo agentInfo)

Information about the agent who accepted the contact.

Returns a reference to this object so that method calls can be chained together.

Parameters:

agentInfo -

Information about the agent who accepted the contact.

Returns:

A reference to this updated object so that method calls can be chained together.

getInitiationTimestamp

public java.util.Date getInitiationTimestamp()

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Returns:

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

setInitiationTimestamp

public void setInitiationTimestamp(java.util.Date initiationTimestamp)

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Parameters:

initiationTimestamp -

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

withInitiationTimestamp

public Contact withInitiationTimestamp(java.util.Date initiationTimestamp)

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Returns a reference to this object so that method calls can be chained together.

Parameters:

initiationTimestamp -

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Returns:

A reference to this updated object so that method calls can be chained together.

getDisconnectTimestamp

public java.util.Date getDisconnectTimestamp()

The timestamp when the customer endpoint disconnected from Amazon Connect.

Returns:

The timestamp when the customer endpoint disconnected from Amazon Connect.

setDisconnectTimestamp

public void setDisconnectTimestamp(java.util.Date disconnectTimestamp)

The timestamp when the customer endpoint disconnected from Amazon Connect.

Parameters:

disconnectTimestamp -

The timestamp when the customer endpoint disconnected from Amazon Connect.

withDisconnectTimestamp

public Contact withDisconnectTimestamp(java.util.Date disconnectTimestamp)

The timestamp when the customer endpoint disconnected from Amazon Connect.

Returns a reference to this object so that method calls can be chained together.

Parameters:

disconnectTimestamp -

The timestamp when the customer endpoint disconnected from Amazon Connect.

Returns:

A reference to this updated object so that method calls can be chained together.

getLastUpdateTimestamp

public java.util.Date getLastUpdateTimestamp()

The timestamp when contact was last updated.

Returns:

The timestamp when contact was last updated.

setLastUpdateTimestamp

public void setLastUpdateTimestamp(java.util.Date lastUpdateTimestamp)

The timestamp when contact was last updated.

Parameters:

lastUpdateTimestamp -

The timestamp when contact was last updated.

withLastUpdateTimestamp

public Contact withLastUpdateTimestamp(java.util.Date lastUpdateTimestamp)

The timestamp when contact was last updated.

Returns a reference to this object so that method calls can be chained together.

Parameters:

lastUpdateTimestamp -

The timestamp when contact was last updated.

Returns:

A reference to this updated object so that method calls can be chained together.

getScheduledTimestamp

public java.util.Date getScheduledTimestamp()

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns:

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

setScheduledTimestamp

public void setScheduledTimestamp(java.util.Date scheduledTimestamp)

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Parameters:

scheduledTimestamp -

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

withScheduledTimestamp

public Contact withScheduledTimestamp(java.util.Date scheduledTimestamp)

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns a reference to this object so that method calls can be chained together.

Parameters:

scheduledTimestamp -

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Returns:

A reference to this updated object so that method calls can be chained together.

getRelatedContactId

public java.lang.String getRelatedContactId()

The contactId that is related to this contact.

Constraints:
Length: 1 - 256

Returns:

The contactId that is related to this contact.

setRelatedContactId

public void setRelatedContactId(java.lang.String relatedContactId)

The contactId that is related to this contact.

Constraints:
Length: 1 - 256

Parameters:

relatedContactId -

The contactId that is related to this contact.

withRelatedContactId

public Contact withRelatedContactId(java.lang.String relatedContactId)

The contactId that is related to this contact.

Returns a reference to this object so that method calls can be chained together.

Constraints:
Length: 1 - 256

Parameters:

relatedContactId -

The contactId that is related to this contact.

Returns:

A reference to this updated object so that method calls can be chained together.

getWisdomInfo

public WisdomInfo getWisdomInfo()

Information about Amazon Connect Wisdom.

Returns:

Information about Amazon Connect Wisdom.

setWisdomInfo

public void setWisdomInfo(WisdomInfo wisdomInfo)

Information about Amazon Connect Wisdom.

Parameters:

wisdomInfo -

Information about Amazon Connect Wisdom.

withWisdomInfo

public Contact withWisdomInfo(WisdomInfo wisdomInfo)

Information about Amazon Connect Wisdom.

Returns a reference to this object so that method calls can be chained together.

Parameters:

wisdomInfo -

Information about Amazon Connect Wisdom.

Returns:

A reference to this updated object so that method calls can be chained together.

toString

public java.lang.String toString()

Returns a string representation of this object; useful for testing and debugging.

Overrides:

toString in class java.lang.Object

Returns:

A string representation of this object.

See Also:

Object.toString()

hashCode

public int hashCode()

Overrides:

hashCode in class java.lang.Object

equals

public boolean equals(java.lang.Object obj)

Overrides:

equals in class java.lang.Object