org.mule.modules

mule-module-zendesk

config

Namespace	http://www.mulesoft.org/schema/mule/zendesk
Schema Location	http://www.mulesoft.org/schema/mule/zendesk/current/mule-zendesk.xsd (View Schema)
Schema Version	1.0
Minimum Mule Version	3.4

Module Overview

Zendesk is a customer support platform that supports more than 25,000 businesses and 60 million customers in 140 countries around the globe. Many of these businesses use the Zendesk API to automate and enhance their customer support with Zendesk.

Summary

Configuration
<zendesk:config> Configure an instance of this module

Message Processors
<zendesk:apply-macro> Apply macro Check Zendesk API documentation
<zendesk:apply-macro-to-ticket> Apply macro to an specific ticket Check Zendesk API documentation
<zendesk:bulk-import-ticket> It allows moving data from legacy systems into Zendesk.
<zendesk:check-for-vote> Check topic for vote Check Zendesk API documentation
<zendesk:create-automation> Create automation Check Zendesk API documentation
<zendesk:create-category> Create category Check Zendesk API documentation
<zendesk:create-forum> Create Forum Check Zendesk API documentation
<zendesk:create-forum-subscription> Create forum subscription Check Zendesk API documentation
<zendesk:create-group> Create group Check Zendesk API documentation
<zendesk:create-group-membership> Create membership Check Zendesk API documentation
<zendesk:create-macro> Create new macro Check Zendesk API documentation
<zendesk:create-organization> Create organization Check Zendesk API documentation
<zendesk:create-request> Create request Check Zendesk API documentation
<zendesk:create-satisfaction-rating> Create satisfaction rating Check Zendesk API documentation
<zendesk:create-ticket> Creates a new Zendesk ticket Check Zendesk API documentation
<zendesk:create-ticket-field> Create a new ticket field Check Zendesk API documentation
<zendesk:create-topic> Create topic Check Zendesk API documentation
<zendesk:create-topic-comment> Create Topic comment Check Zendesk API documentation
<zendesk:create-topic-subscription> Create Topic subscription Check Zendesk API documentation
<zendesk:create-topic-vote> Create Topic vote Check Zendesk API documentation
<zendesk:create-trigger> Create trigger Check Zendesk API documentation
<zendesk:create-user> Create user Check Zendesk API documentation
<zendesk:create-user-identity> Create an user identity for a given user Check Zendesk API documentation
<zendesk:create-view> Create new view Check Zendesk API documentation
<zendesk:delete-attachment> Delete attachment Check Zendesk API documentation
<zendesk:delete-category> Delete category Check Zendesk API documentation
<zendesk:delete-forum> Delete Forum Check Zendesk API documentation
<zendesk:delete-forum-subscription> Delete forum subscription Check Zendesk API documentation
<zendesk:delete-group> Delete group Check Zendesk API documentation
<zendesk:delete-group-membership> Delete membership Check Zendesk API documentation
<zendesk:delete-macro> Delete macro Check Zendesk API documentation
<zendesk:delete-organization> Update organization Check Zendesk API documentation
<zendesk:delete-suspended-ticket> Delete a suspended ticket Check Zendesk API documentation
<zendesk:delete-ticket> Delete a ticket Check Zendesk API documentation
<zendesk:delete-topic> Delete topic Check Zendesk API documentation
<zendesk:delete-topic-comment> Delete topic comment Check Zendesk API documentation
<zendesk:delete-topic-subscription> Delete topic subscription Check Zendesk API documentation
<zendesk:delete-topic-vote> Delete topic vote Check Zendesk API documentation
<zendesk:delete-upload> Delete upload Check Zendesk API documentation
<zendesk:delete-user> Delete user Check Zendesk API documentation
<zendesk:delete-user-identity> Delete user identity Check Zendesk API documentation
<zendesk:execute-view> Execute a view Check Zendesk API documentation
<zendesk:get-activity> Get activity Check Zendesk API documentation
<zendesk:get-attachment> Get attachment Check Zendesk API documentation
<zendesk:get-automation> Get automation Check Zendesk API documentation
<zendesk:get-category> Get category Check Zendesk API documentation
<zendesk:get-current-locale> Get Current locale Check Zendesk API documentation
<zendesk:get-current-user> Returns current user information
<zendesk:get-forum> Get Forum Check Zendesk API documentation
<zendesk:get-forum-subscription> Get forum subscription Check Zendesk API documentation
<zendesk:get-group> Get group for given group id Check Zendesk API documentation
<zendesk:get-group-membership> Get membership information Check Zendesk API documentation
<zendesk:get-group-membership-by-user> Get membership information Check Zendesk API documentation
<zendesk:get-locale> Get locale Check Zendesk API documentation
<zendesk:get-macro> Get macro Check Zendesk API documentation
<zendesk:get-organization> Get organization info Check Zendesk API documentation
<zendesk:get-organization-related> Get organization related information Check Zendesk API documentation
<zendesk:get-request> Get request information Check Zendesk API documentation
<zendesk:get-request-comment> Get a particular comment for a given request Check Zendesk API documentation
<zendesk:get-satisfaction-rating> Get satisfaction rating info Check Zendesk API documentation
<zendesk:get-suspended-ticket> Get suspended ticket Check Zendesk API documentation
<zendesk:get-ticket> Get ticket Check Zendesk API documentation
<zendesk:get-ticket-audit> Get a ticket audit Check Zendesk API documentation
<zendesk:get-ticket-metrics> Get ticket metric Check Zendesk API documentation
<zendesk:get-tickets-from-view> Get tickets from view Check Zendesk API documentation
<zendesk:get-topic> Get topic Check Zendesk API documentation
<zendesk:get-topic-comment> Get topic comment Check Zendesk API documentation
<zendesk:get-topic-subscription> Get topic subscription Check Zendesk API documentation
<zendesk:get-trigger> Get trigger Check Zendesk API documentation
<zendesk:get-user> Get user information Check Zendesk API documentation
<zendesk:get-user-identity> Get an user identity Check Zendesk API documentation
<zendesk:get-user-related> Get user related information Check Zendesk API documentation
<zendesk:get-view> Get a view information Check Zendesk API documentation
<zendesk:get-view-counts> Calculates the size of the view in terms of number of tickets the view will return Check Zendesk API documentation
<zendesk:import-topic> Creates a topic without sending out notifications.
<zendesk:import-topic-comment> Creates a comment without sending out notifications.
<zendesk:list-active-automations> List active automations Check Zendesk API documentation
<zendesk:list-active-macros> List active macros Check Zendesk API documentation
<zendesk:list-active-triggers> List active triggers Check Zendesk API documentation
<zendesk:list-active-views> List active views Check Zendesk API documentation
<zendesk:list-activities> List activities Check Zendesk API documentation
<zendesk:list-assignable-groups> List assignable groups Check Zendesk API documentation
<zendesk:list-automations> List automations Check Zendesk API documentation
<zendesk:list-categories> List categories Check Zendesk API documentation
<zendesk:list-compact-views> List views Check Zendesk API documentation
<zendesk:list-forum-subscriptions> List forum subscriptions Check Zendesk API documentation
<zendesk:list-forum-subscriptions-by-forum> List forum subscriptions by forum Check Zendesk API documentation
<zendesk:list-forums> List forums Check Zendesk API documentation
<zendesk:list-forums-by-category> List forums by category Check Zendesk API documentation
<zendesk:list-group-assignable-memberships> List group memberships by group Check Zendesk API documentation
<zendesk:list-group-assignable-memberships-by-group> List assignable memberships by group Check Zendesk API documentation
<zendesk:list-group-memberships> List group memberships Check Zendesk API documentation
<zendesk:list-group-memberships-by-group> List group memberships by group Check Zendesk API documentation
<zendesk:list-group-memberships-by-user> List group memberships by user Check Zendesk API documentation
<zendesk:list-groups> List groups Check Zendesk API documentation
<zendesk:list-locales> List locales Check Zendesk API documentation
<zendesk:list-macros> List macros Check Zendesk API documentation
<zendesk:list-organizations> List organizations Check Zendesk API documentation
<zendesk:list-received-satisfaction-ratings> List received satisfaction ratings Check Zendesk API documentation
<zendesk:list-request-comments> List requests comments Check Zendesk API documentation
<zendesk:list-requests> List requests Check Zendesk API documentation
<zendesk:list-requests-by-status> List requests by status.
<zendesk:list-requests-by-user> List requests by user Check Zendesk API documentation
<zendesk:list-satisfaction-ratings> List satisfaction ratings Check Zendesk API documentation
<zendesk:list-sharing-agreements> List sharing agreements Check Zendesk API documentation
<zendesk:list-suspended-tickets> List suspended tickets Check Zendesk API documentation
<zendesk:list-ticket-audits> List Ticket audits for a given ticket Check Zendesk API documentation
<zendesk:list-ticket-fields> List Ticket audits for a given ticket Check Zendesk API documentation
<zendesk:list-ticket-metrics> List ticket metrics Check Zendesk API documentation
<zendesk:list-tickets> Get list of tickets Check Zendesk API documentation
<zendesk:list-topic-comments> List topic comments Check Zendesk API documentation
<zendesk:list-topic-comments-by-user> List topic comments by user Check Zendesk API documentation
<zendesk:list-topic-subscriptions> List topic subscriptions Check Zendesk API documentation
<zendesk:list-topic-subscriptions-by-topic> List topic subscriptions by topic Check Zendesk API documentation
<zendesk:list-topic-votes> List topic votes Check Zendesk API documentation
<zendesk:list-topic-votes-by-user> List topic votes by user Check Zendesk API documentation
<zendesk:list-topics> List topics Check Zendesk API documentation
<zendesk:list-topics-by-forum> List topics by forum Check Zendesk API documentation
<zendesk:list-topics-by-user> List topics by user Check Zendesk API documentation
<zendesk:list-triggers> List triggers Check Zendesk API documentation
<zendesk:list-user-identities> Return all user identities for a given user id Check Zendesk API documentation
<zendesk:list-users> Get users Check Zendesk API documentation
<zendesk:list-users-by-group> Get users per group id Check Zendesk API documentation
<zendesk:list-users-by-organization> Get users per organization id Check Zendesk API documentation
<zendesk:list-views> List views Check Zendesk API documentation
<zendesk:make-user-identity-primary> Make user identity the primary Check Zendesk API documentation
<zendesk:recover-suspended-ticket> Recover a suspended ticket Check Zendesk API documentation
<zendesk:request-user-identity-verification> Request user id verification Check Zendesk API documentation
<zendesk:search> The search API is a unified search API that returns tickets, users, organizations, and forum topics.
<zendesk:search-organization> Search organization Check Zendesk API documentation
<zendesk:set-group-membership-as-default> Set a group membership as default Check Zendesk API documentation
<zendesk:show-job-status> Show Job Status Check Zendesk API documentation
<zendesk:update-automation> Update automation Check Zendesk API documentation
<zendesk:update-category> Update category Check Zendesk API documentation
<zendesk:update-forum> Update Forum Check Zendesk API documentation
<zendesk:update-group> Update group Check Zendesk API documentation
<zendesk:update-macro> Update macro Check Zendesk API documentation
<zendesk:update-organization> Update organization Check Zendesk API documentation
<zendesk:update-request> Update request Check Zendesk API documentation
<zendesk:update-ticket> Update a ticket Check Zendesk API documentation
<zendesk:update-ticket-field> Update ticket field Check Zendesk API documentation
<zendesk:update-topic> Update topic Check Zendesk API documentation
<zendesk:update-topic-comment> Update topic comment Check Zendesk API documentation
<zendesk:update-trigger> Update trigger Check Zendesk API documentation
<zendesk:update-user> Update user Check Zendesk API documentation
<zendesk:update-view> Update a view Check Zendesk API documentation
<zendesk:upload-attachment> Upload File attachment Check Zendesk API documentation
<zendesk:verify-user-identity> Verify user identity Check Zendesk API documentation

Configuration

To use the this module within a flow the namespace to the module must be included. The resulting flow will look similar to the following:

<mule xmlns="http://www.mulesoft.org/schema/mule/core"
      xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
      xmlns:zendesk="http://www.mulesoft.org/schema/mule/zendesk"
      xsi:schemaLocation="
               http://www.mulesoft.org/schema/mule/core
               http://www.mulesoft.org/schema/mule/core/current/mule.xsd
               http://www.mulesoft.org/schema/mule/zendesk
               http://www.mulesoft.org/schema/mule/zendesk/current/mule-zendesk.xsd">

      <!-- here goes your flows and configuration elements -->

</mule>

This module is configured using the config element. This element must be placed outside of your flows and at the root of your Mule application. You can create as many configurations as you deem necessary as long as each carries its own name.

Each message processor, message source or transformer carries a config-ref attribute that allows the invoker to specify which configuration to use.

Attributes
Type	Name	Default Value	Description	Java Type	MIME Type	Encoding
xs:string	name		Optional. Give a name to this configuration so it can be later referenced.
xs:string	apiUrl		Zendesk API endpoint.

Connection Pool

This connector offers automatic connection management via the use of a connection pool. The pool will act a storage mechanism for all the connections that are in-use by the user of this connector.

Prior to execution of a processor, the connector will attempt to lookup an already established connection and if one doesn't exists it will create one. That lookup mechanism is done in the connection pool via the use of connection variables declared as keys.

The user of the connector can configure the pool by adding a connection-pooling-profile to the connector configuration like this:

    <zendesk:connection-pooling-profile maxActive="10" maxIdle="10"
                             exhaustedAction="WHEN_EXHAUSTED_GROW" maxWait="120" minEvictionMillis="60000" evictionCheckIntervalMillis="30000"/>

The following is a list of connection attributes, each connection attribute can be configured at the config element level or they can also be added to each processor. If they are used at the processor level they get the benefit of full expression resolution.

Connection Attributes
Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
username		Zendesk username	String	/	UTF-8
password		Zendesk password	String	/	UTF-8

Reconnection Strategies

Reconnection Strategies specify how a connector behaves when its connection fails. You can control how Mule attempts to reconnect by specifying a number of criteria:

The type of exception
Number and frequency of reconnection attempts
The notifications generated, and more

With a reconnection strategy, you can better control the behavior of a failed connection, by configuring it, for example, to re-attempt the connection only once every 15 minutes, and to give up after 30 attempts. You can also send an automatic notification to your IT administrator whenever this reconnection strategy goes into effect. You can even define a strategy that attempts to reconnect only during business hours. Such a setting can prove useful if your server is frequently shut down for nightly maintenance.

Configuration

A reconnection strategy that allows the user to configure how many times a reconnection should be attempted and how long to wait between attempts.

    <zendesk:config>
         <reconnect count="5" frequency="1000"/>
    </zendesk:config>

Reconnect Attributes
Name	Default Value	Description
frequency	2000	Optional. How often (in ms) to reconnect
count	2	Optional. How many reconnection attempts to make

For more information about reconnection strategies in Mule, or even how to write your own custom reconnection strategy please check this section.

Message Processors

<zendesk:apply-macro>

Apply macro

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
macroId	Macro to be applied	Long	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
ticket	#[payload]	Optional. Ticket to be created	Ticket	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
topicId	Topic id	Long	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
automation	#[payload]	Optional. Automation to be created	Automation	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
category	#[payload]	Optional. Category to be created	Category	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
forum	#[payload]	Optional. Forum to be created	Forum	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
forumSubscription	#[payload]	Optional. Forum subscription to be created	ForumSubscription	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
group	#[payload]	Optional. Group to be created	Group	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
groupMembership	#[payload]	Optional. Group membership to be created	GroupMembership	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
macro	#[payload]	Optional. Macro to be created	Macro	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
organization	#[payload]	Optional. Organization to be created	Organization	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
request	#[payload]	Optional. Request to be created	Request	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
satisfactionRating	#[payload]	Optional. Satisfaction rating to be created	SatisfactionRating	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
ticketField	#[payload]	Optional. Ticket Field object to create	TicketField	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
topic	#[payload]	Optional. Topic to be created	Topic	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
topicComment	#[payload]	Optional. Topic comment to be created	TopicComment	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
topicSubscription	#[payload]	Optional. Topic subscription to be created	TopicSubscription	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
topicVote	#[payload]	Optional. Topic vote to be created	TopicVote	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
trigger	#[payload]	Optional. Trigger to be created	Trigger	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
user	#[payload]	Optional. To be created	User	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

mule-module-zendesk

Module Overview

Summary

Configuration

Connection Pool

Reconnection Strategies

Configuration

Message Processors

<zendesk:apply-macro>

XML Sample

Attributes

<zendesk:apply-macro-to-ticket>

XML Sample

Attributes

<zendesk:bulk-import-ticket>

XML Sample

Attributes

Returns

<zendesk:check-for-vote>

XML Sample

Attributes

Returns

<zendesk:create-automation>

XML Sample

Attributes

Returns

<zendesk:create-category>

XML Sample

Attributes

Returns

<zendesk:create-forum>

XML Sample

Attributes

Returns

<zendesk:create-forum-subscription>

XML Sample

Attributes

Returns

<zendesk:create-group>

XML Sample

Attributes

Returns

<zendesk:create-group-membership>

XML Sample

Attributes

Returns

<zendesk:create-macro>

XML Sample

Attributes

Returns

<zendesk:create-organization>

XML Sample

Attributes

Returns

<zendesk:create-request>

XML Sample

Attributes

Returns

<zendesk:create-satisfaction-rating>

XML Sample

Attributes

Returns

<zendesk:create-ticket>

XML Sample

Attributes

Returns

<zendesk:create-ticket-field>

XML Sample

Attributes

Returns

<zendesk:create-topic>

XML Sample

Attributes

Returns

<zendesk:create-topic-comment>

XML Sample

Attributes

Returns

<zendesk:create-topic-subscription>

XML Sample

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
userIdentity	#[payload]	Optional. User identity to be created	UserIdentity	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Default Value	Description	Java Type	MIME Type	Encoding
config-ref		Optional. Specify which configuration to use.
view	#[payload]	Optional. View to be created	View	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username		Optional. Zendesk username	String	/	UTF-8
password		Optional. Zendesk password	String	/	UTF-8

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
attachmentId	Attachment id	Long	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
suspendedTicketId	Suspended ticket id	Long	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
token	Token for the attachment	String	/	UTF-8
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
viewId	View id to be executed	Long	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
activityId	Activity id	Long	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
automationId	Automation id	Long	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
categoryId	Category id	Long	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8

Name	Description	Java Type	MIME Type	Encoding
config-ref	Optional. Specify which configuration to use.
forumId	Forum id	Long	/
Connection Parameters This are only required if you didn't specified them at the configuration element. They are also useful for overriding the values of the configurations or even if you need to extract them from the Mule message since they support expression evaluation.
username	Optional. Zendesk username	String	/	UTF-8
password	Optional. Zendesk password	String	/	UTF-8