public class

TicketMetric

extends Entity
java.lang.Object
   ↳ org.mule.modules.zendesk.model.Entity
     ↳ org.mule.modules.zendesk.model.TicketMetric

Class Overview

Ticket metrics class

Summary

Fields
private TimeSpent agentWaitTimeInMinutes
private Date assignedAt
private Integer assigneeStations
private Date assigneeUpdatedAt
private TimeSpent firstResolutionTimeInMinutes
private TimeSpent fullResolutionTimeInMinutes
private Integer groupStations
private Date initiallyAssignedAt
private Date latestCommentAddedAt
private Integer reopens
private Integer replies
private TimeSpent replyTimeInMinutes
private Date requesterUpdatedAt
private TimeSpent requesterWaitTimeInMinutes
private Date solvedAt
private Date statusUpdatedAt
private Long ticketId
[Expand]
Inherited Fields
From class org.mule.modules.zendesk.model.Entity
Public Constructors
TicketMetric()
Public Methods
TimeSpent getAgentWaitTimeInMinutes()
Date getAssignedAt()
Integer getAssigneeStations()
Date getAssigneeUpdatedAt()
TimeSpent getFirstResolutionTimeInMinutes()
TimeSpent getFullResolutionTimeInMinutes()
Integer getGroupStations()
Date getInitiallyAssignedAt()
Date getLatestCommentAddedAt()
Integer getReopens()
Integer getReplies()
TimeSpent getReplyTimeInMinutes()
Date getRequesterUpdatedAt()
TimeSpent getRequesterWaitTimeInMinutes()
Date getSolvedAt()
Date getStatusUpdatedAt()
Long getTicketId()
void setAgentWaitTimeInMinutes(TimeSpent agentWaitTimeInMinutes)
void setAssignedAt(Date assignedAt)
void setAssigneeStations(Integer assigneeStations)
void setAssigneeUpdatedAt(Date assigneeUpdatedAt)
void setFirstResolutionTimeInMinutes(TimeSpent firstResolutionTimeInMinutes)
void setFullResolutionTimeInMinutes(TimeSpent fullResolutionTimeInMinutes)
void setGroupStations(Integer groupStations)
void setInitiallyAssignedAt(Date initiallyAssignedAt)
void setLatestCommentAddedAt(Date latestCommentAddedAt)
void setReopens(Integer reopens)
void setReplies(Integer replies)
void setReplyTimeInMinutes(TimeSpent replyTimeInMinutes)
void setRequesterUpdatedAt(Date requesterUpdatedAt)
void setRequesterWaitTimeInMinutes(TimeSpent requesterWaitTimeInMinutes)
void setSolvedAt(Date solvedAt)
void setStatusUpdatedAt(Date statusUpdatedAt)
void setTicketId(Long ticketId)
[Expand]
Inherited Methods
From class org.mule.modules.zendesk.model.Entity
From class java.lang.Object

Fields

private TimeSpent agentWaitTimeInMinutes

private Date assignedAt

private Integer assigneeStations

private Date assigneeUpdatedAt

private TimeSpent firstResolutionTimeInMinutes

private TimeSpent fullResolutionTimeInMinutes

private Integer groupStations

private Date initiallyAssignedAt

private Date latestCommentAddedAt

private Integer reopens

private Integer replies

private TimeSpent replyTimeInMinutes

private Date requesterUpdatedAt

private TimeSpent requesterWaitTimeInMinutes

private Date solvedAt

private Date statusUpdatedAt

private Long ticketId

Public Constructors

public TicketMetric ()

Public Methods

public TimeSpent getAgentWaitTimeInMinutes ()

public Date getAssignedAt ()

public Integer getAssigneeStations ()

public Date getAssigneeUpdatedAt ()

public TimeSpent getFirstResolutionTimeInMinutes ()

public TimeSpent getFullResolutionTimeInMinutes ()

public Integer getGroupStations ()

public Date getInitiallyAssignedAt ()

public Date getLatestCommentAddedAt ()

public Integer getReopens ()

public Integer getReplies ()

public TimeSpent getReplyTimeInMinutes ()

public Date getRequesterUpdatedAt ()

public TimeSpent getRequesterWaitTimeInMinutes ()

public Date getSolvedAt ()

public Date getStatusUpdatedAt ()

public Long getTicketId ()

public void setAgentWaitTimeInMinutes (TimeSpent agentWaitTimeInMinutes)

Parameters
agentWaitTimeInMinutes

public void setAssignedAt (Date assignedAt)

Parameters
assignedAt

public void setAssigneeStations (Integer assigneeStations)

Parameters
assigneeStations

public void setAssigneeUpdatedAt (Date assigneeUpdatedAt)

Parameters
assigneeUpdatedAt

public void setFirstResolutionTimeInMinutes (TimeSpent firstResolutionTimeInMinutes)

Parameters
firstResolutionTimeInMinutes

public void setFullResolutionTimeInMinutes (TimeSpent fullResolutionTimeInMinutes)

Parameters
fullResolutionTimeInMinutes

public void setGroupStations (Integer groupStations)

Parameters
groupStations

public void setInitiallyAssignedAt (Date initiallyAssignedAt)

Parameters
initiallyAssignedAt

public void setLatestCommentAddedAt (Date latestCommentAddedAt)

Parameters
latestCommentAddedAt

public void setReopens (Integer reopens)

Parameters
reopens

public void setReplies (Integer replies)

Parameters
replies

public void setReplyTimeInMinutes (TimeSpent replyTimeInMinutes)

Parameters
replyTimeInMinutes

public void setRequesterUpdatedAt (Date requesterUpdatedAt)

Parameters
requesterUpdatedAt

public void setRequesterWaitTimeInMinutes (TimeSpent requesterWaitTimeInMinutes)

Parameters
requesterWaitTimeInMinutes

public void setSolvedAt (Date solvedAt)

Parameters
solvedAt

public void setStatusUpdatedAt (Date statusUpdatedAt)

Parameters
statusUpdatedAt

public void setTicketId (Long ticketId)

Parameters
ticketId